• The Terms & Conditions as well as the pricelist are subject to change without notice.
• All prices include VAT.
• VAT for most areas of Greece is 24%.
• All reservations are subject to the terms & conditions of our company.

Upon collection of the vehicle the driver must have with him:

•                  The reservation voucher
•                  A driving license which must be in force or the international driving license, where required
•                  A valid passport or ID
•                  A credit card to block / charge the guarantee

- The vehicle must only be used by the renter or other drivers specified in the rental agreement.
- For minors, the use of a special seat, the fitting and proper use of which is the sole responsibility of parents or legal guardians / escorts of children, is required.
- Hellenicrentals will make every effort to ensure that all information provided is correct when booking.
- For any queries, please consult the local stations before booking.

The company may deny you the right to rent for reasons that include, for example:

• Previous driving offenses

• Prosecution or police investigation pending

• Convictions for offenses related to theft, fraud or dishonesty

• Involvement in an accident due to negligence for the last 5 years

• Participation in more than 1 accident in the last 3 years

• Defective vision

• Obvious abuse of drugs or other substances

Pricing is calculated per day (24-hour period). If the duration of the lease exceeds one day for an additional of at least 2 hours (a total of 26 hours), then it is charged as a whole day.

(a) The price includes:
• VAT
• Airport fees
• Environmental charges
• Collision - Damage Protection (CDW) with excess amount according to vehicle categories
• Theft Protection (TPW) with excess amount according to vehicle categories
• Third-Party insurance coverage
• Free kilometers (limit from 1-3 days with upper limit: 200 km / day, Charge: 0.25 EUR / km)
• Accident Care

(b) The price does not include:
• After-Hours service (21:01 to 07:59)
• Delivery &Collection in different locations
• One Way Drop-off at a different station of the company
• Optional add-ons selected by the customer locally in stores
• Cost of transporting the vehicle by ship or other means
• Roadside assistance in case of immobilization of the car due to the drivers negligence.
• Administration fee: for congestion charges, parking, fines, refueling, damage, accident, theft or immobilisation of the car.

The pricelist is guaranteed only at the agreed time of booking and upon completion and payment.

Otherwise, the rental prices are calculated on the date of receipt of the vehicle.

The price list is subject to change at any time.

The customer is entitled to return the vehicle for up to 1 hour after the agreed return time without any additional charge.

At the time of pick-up of the vehicle, it is essential to present an original legal driving license. Copies or photos of the license will not be accepted.

For all groups, a minimum of 1 year driving experience is required. For luxury cars & multi-seat vehicles , 2 years of experience is needed.

Driving licenses from countries which are not part of the bilateral relations of Greece and the International Convention on Driving Licenses, or if the driving license is not printed using the Latin alphabet, an international driving license is required.

Age requirements

The minimum age for drivers is from 21 years to 25 years with an additional charge depending on the vehicle category.

The maximum age for drivers is from 70 years to 80 years with an additional charge depending on the vehicle category.

Payments for car rental can be made in the following ways:

•              Cash
•              Debit Cards
•              Credit card

Payments / Authorizations  related to the charge/blocking  of the vehicle guarantee can be made in the following ways:

•              Credit card

• Our company accepts all major credit & debit cards for transactions.
• Only valid credit cards are accepted for the charge or blocking of the warranty.
• Cards must be in the drivers name.

Regardless of the duration or category of the vehicle, the rental company has the right to charge the amount of the guarantee to your credit card instead of blocking it, as the pre-authorization has limited duration and coverage before its expiration.

• Accepted cards for pre-approval: Master, Visa, American Express, Diners Club
• Unacceptable cards for pre-approval: Prepaid cards, Debit cards, Switch, Laser, Maestro, Electron, UnionPay, virtual cards.
• Checks or other securities are not accepted for payment or pre-approval.

In certain cases, debit cards may be accepted for the warranty commitment, but a higher pre-approval fee & a charge of an additional fee (CCF) of minimum 24,80 EUR may be required.

Our company will not be responsible for any complications concerning the available balance of the customers account, returned checks or additional bank fees associated with this process.

If a valid credit card is not presented or if there is a lack of sufficient funds available to it at the time of pick-up, the officer has the right to refuse delivery of the vehicle. In these cases, any prepaid funds are not refunded.

If the vehicle category is upgraded to a group of cars with a greater amount of excess than that stated on the booking coupon, the officer is obliged to block the guarantee corresponding to the largest category.

For luxury cars, two credit cards are required as a guarantee.

For lease times exceeding 15 days, the customer is required to come to the station for a second block of the vehicles warranty. Otherwise, the rental company has the right to charge the amount of the first pre-authorization from the customer’s credit card, since the authorization only lasts for a limited time before it expires.

When a third party (eg other Internet renting companies) prepares some kind of insurance coverage or similar service, the coverage is provided by the third party and no obligation is imposed on our company. The driver is still required to present a credit card to the rental station in order for our officer to proceed with the blocking of the predetermined amount of the guarantee.

The Lessor may deduct the excess from your credit card instead of pre-authorise whenever is required according to group selection, rental duration and company’s policy.

Upon completion of the process, the deposit amount which has been blockedcharged will no longer be available for immediate use & the unblocking / refund may take from 21 to & 30 working days after the return of the car, depending on the bank.

The completion of the release of the guarantee amount and the response time are borne entirely by the customers bank which is also the final recipient of the order.

Credit Card Commissions

VISA-MASTER: 0.80%

UNION-PAY : 1.60%

Non-EU  Cards (With currency exchange): 1.90%

Business / Corporate Cards: 2.50%

DINNERS / AMEX: 2.00%

All banking transactions are made in the local currency and any bank commissions / expenses arising from the rental / warranty of the vehicle are borne exclusively by the Renter.

We provide a Fairly Fuel Policy”, that means “Equal to Equal or Same-Same policy, therefor the rental vehicle should be returned at the same level of fuel as it was when it was acquired.

When checking the vehicle upon pick-up, the level of fuel will be noted on the rental contract thereby validating the agreement.

If the vehicle returns with less fuel, the customer will bear the cost of the missing fuel, calculated on the current price list, plus the Refueling Fee (RFF), costing EUR 14.88.

The price per liter may be higher than the price at local gas stations.

If the car returns with more fuel than expected, no refund will be made.

Our vehicles are grouped in categories for clarity of bookings based on the ACRISS code system. Reservations are confirmed for a group of vehicles & not for a particular brand or model, unless proven otherwise.

In case of non-timely booking for a specific vehicle group, the company does not guarantee the availability of a particular car or fuel type.

Vehicles appearing in any printed or digital representation are only for guidance & can be replaced with an alternative, similar or upgraded vehicle at our discretion.

Vehicles described as alternate or similar are not guaranteed.

It is the responsibility of the customer to ensure that the vehicle has been thoroughly checked before taking it up.

Vehicles must be returned to the agreed station in the same condition as when they picked it up. The customer assumes responsibility for proper care & good maintenance of the vehicle. If this is not done & lost or damaged on the inside or outside of the vehicle, it is considered negligence & invalidates the insurance, excess& any other cover acquired. The customer is responsible for all costs incurred.

While the customer is responsible for the vehicle, he makes sure of maintaining road safety of the vehicle and agrees to take corrective action to avoid any unnecessary burden. This includes maintaining fuel levels, tire pressures, and other common sense actions to maintain the vehicle. These potential personal expenses will be covered solely by the provision of evidence.

Beyond the acceptable normal wear and tear, costs for excessive pollution / internal & external wear will burden the customer.

Hellenicrentals applies a green smoking policy to all vehicles. This prohibits the smoking of the driver or any passenger in the vehicle and otherwise sanctions will be imposed.

To compensate for any damage or burning from smoke or ash caused by smoking, a biological cleaning surcharge (BCS) of EUR 99.20 will be applied and an additional cost of replacing the damage will be charged.

The carriage of animals is not permitted within the vehicle, except where a special cage is used.

In order to compensate for damage caused to the vehicle or pollution due to the transport of animals, a biological cleaning surcharge (BCS) of EUR 99.20 will be applied and an additional cost of replacing the damage will be charged.

Third party insurance with excess for damage or theft of the rented vehicle is defined as the coverage limiting the liability of the driver in accordance with the terms and conditions of the rental agreement.

The level of liability is the amount known as the excess amount, which may vary depending on the vehicle type, the payment method & the age of the customer.

Instead of the full cost of the damage, the driver is only responsible for the excess amount. This coverage applies to all authorized drivers of the rented car listed in the contract.

In the event of an accident, the excess amount is paid by the driver even if it is not the customer’s fault and only when our company is compensated for the damage by the insurance company, the amount is refunded.

The charge for any insurance package is calculated in a daily basis. More detail:

(a) Collision – Damage Waiver (CDW)
• Coverage which limits the drivers liability in the event of damage to the rented car according to categories as shown below,
• Maximum compensation amount approximately:
 EUR 1,200,000.00 for death or personal injury to passengers or third parties (excluding the driver).
 EUR 1,200,000 for damage to property or movable assets.

It is included in the rental only for drivers from countries that are included in the List of Contracting Parties to the Convention on Road Traffic and their diplomas are accepted by Europe / Greece.

For reservations made without CDW, the customer is responsible for the total purchase / replacement cost of the damage of the vehicle. The purchase of CDW at the local station is mandatory for the cars circulation according to Greek Laws.

(b) Theft Protection Waiver (TPW)
Coverage which limits the liability of the driver for charges resulting from theft of the rental car and damage caused by theft or attempted theft with an excess amount equivalent to 80% more of that of the CDW for each vehicle group and in accordance with the other terms of the rental agreement .

TPW does not provide coverage for passenger personal items.

(c) Extended CDW

The local office can offer you the option to expand your CDW with additional insurance by choosing one of the Reduced Damage Waiver (RDW) or Super Damage Waiver (SDW) packages that reduces the excess amount.

(d) Total accident insurance

Finally, there is the possibility for the driver to eliminate the amount of his participation in a damage by choosing the additional Full Damage Waiver (FDW) insurance. The categories and costs of insurance packages are described in detail below.

(e) Insurance for exempted parts
You can also extend the (SCDW) to certain special parts that are not normally included, such as tires, undercarriage and glasses with the additional insurance (WUG). Its cost includes VAT, is calculated cumulatively and based on vehicle categories:

The company can at any time change or terminate the provision of the above insurance packages based on the period, the groups of vehicles and the respective policy.

In certain insurance packages, you may still be responsible for some damage or loss. No insurance covers damage caused by misuse of mechanical parts of vehicles. Also CDW, TPW & SCDW or any other additional insurance package does not provide coverage:

1. For the roof or the bottom of the vehicle (chassis etc).

2. On tires and wheels.

3. On locks or keys, wheel covers, etc.

4. On the battery, the mechanical parts, on the plate (clutch etc), the crystals, the wipers, the antenna, the mirrors.

5. From using the wrong fuel.

6. From natural disasters or terrorist acts or from driving on a dirt network and unpaved roads.

7. Transport costs after an accident or towing fees.

8. During the loading, unloading or transport of the vehicle on ships, trains or other means of transport without the prior written consent of the Lessor Company.

9. Vehicle replacement costs.

10. Missing profits due to inability to use.

11. Vehicle immobilization costs.

12. File management costs.

13. Transport and crane costs.

14. Inside the vehicle, airbags or other electronic components of the vehicle

In addition, Hellenicrentals will not be held responsible for anyone driving under the influence of alcohol , drugs or toxic substances, for driving outside paved road network, or driving without due care.

The vehicle is forbidden to be used in a manner contrary to the provisions of the Greek Legislation and the Greek Road Traffic Code.

No insurance covers damages resulting from driving on a dirt road and unpaved or uncharted network.

It is forbidden to tow other vehicles, to carry heavy objects or luggage, flammable materials or malodorous objects.

Damages cause during sea transport, off-border driving, off-haul, towing, refueling errors, or others caused intentionally or negligently, invalidate any insurance cover and violate the general terms of the lease.

Damage caused by natural disasters is automatically considered negligence as of the driver is obliged to protect and keep the vehicle in a secure parking area. Hellenicrentals reserves the right to require the customer to pay the full cost of the damage caused to the vehicle.

In no case is the driver of the vehicle covered by personal life insurance.

The above list is not exclusive, no insurance coverage is applicable if any of the General Terms of the lease are broken and the customer assumes sole responsibility for any compensation.

The company reserves the right at any time change, refuse or terminate the provision of the above insurance packages either on a case-by-case basis or based on the period, the vehicle group categories and the respective policy.

Extras are optional and are subject to availability.

The customer will have to return the additional products acquired locally in the same condition as when received. In the event of damage, the customer is charged with the total cost of replacement.

Any fines due to improper use of mobile phones, GPS or other electronic devices are the responsibility of the driver and / or of the additional drivers.

Modifications to bookings must be requested by the customer in writing, by fax or by e-mail at least 24 hours prior to the vehicle rental. Phone requests are not accepted.

Amendments are not guaranteed & changes will be considered as a new reservation with new terms.

It should be borne in mind that it may not always be possible to extend the lease.

If the local station agrees to extend the rental, it will be charged at the current daily rate which may be different than the original booking rate.

If the customer wishes to extend the rental period of the vehicle, he must notify the local office in writing at least 24 hours prior to the end of the period to obtain written approval. If not the case, both civil and criminal liability will apply for illegal use and possession of the vehicle.

It is the responsibility of each customer to cover the cost of parking fees, fines and breaches of the Greek Laws, including but not limited to unpaid tolls and congestion charges.

If the fine is concealed or if the infringement is settled by our company, an administration fee (ADF) of € 50.00 will be imposed.

Most stations are open from 08:00 to 21:00 except on holidays, when stations may be closed for vehicle pick-ups and returns.

For local opening hours please consolidate, at the time of booking,with the local office or visit our website.

For delivery or pick-up after working hours, reservations will be charged with the AHF fee of 50,00 EURO. 

In case the customer, for personal reasons, receives the vehicle late and after the agreed time ofbooking, the terms of the booking or the predetermined date and time of return do not change.

For reservations during office hours and in the absence of written notice from the customer, the company is bound to wait and maintain the reservation as it is for 2 hours from the specified time of pick-up of the vehicle, after which the reservation and the customer will be classified as a Non-Show.

If the customer arrives on an airplane and the flight is delayed and only if the flight number is provided in the booking, the customer will not be charged an extra charge for After-hours pickup for up to 1 hour from the scheduled closing of the station.
If the flight number is not provided, after the end of the grace period, the availability of the car is not guaranteed, the station can close without warning and the personnel is not obliged to wait after its closure.

Flight diversions and the absence of the customer at the original station will change the status of the reservation to Non show and bookings are not transferable to another station.

Refunds will not be made for late arrivals.

Vehicles are leased for the predetermined period as detailed in the rental agreement. After the end of the return time and with the end of the grace period, the lease will be delayed automatically.

Charges will apply to the current local daily rental rate with additional charges for any optional benefits such as child seats, additional drivers or damages.

The charge will be automatically applied to the card used for the guarantee at the start of the lease.

Cancellations of prepaid reservations within 48 hours prior to the agreed pick-up will not result in a refund.

Where there is no prior notice of cancellation, our company is required to maintain the availability of the vehicle for 24 hours or until the stations closing time, whichever is first.

Hellenic Rentals is not required to provide the same vehicle category as the one in the reservation but what is available at the time of pick-up by the customer. This may refer to a different vehicle & the prices may differ from the original booking.

After the grace period, the reservation will be labeled as Non show and a cancellation fee (CNF) of EUR 30.00 will be charged plus any bank charge/fees incurred.

When for any reason the customer arrives earlier than the agreed time at the rental station, the early pick-up of the vehicle is not guaranteed.

For rentals that expired earlier than planned, irrespective of reason, no refunds (partial or full) will be made.

For one-way rentals (OWF) there is a specific fee and price list. Contact your local office for more information. If a one-way rental service is permitted by the rental agency but the fee is not fixed, the cost per kilometer is calculated at 0.56 EUR / km, excluding any other charges such as ferries, tolls, etc.

Driving across country borders is strictly forbidden.

The DEL / COL of the vehicle at locations remote from the station may be possible with the corresponding charge.

A precondition is that the transfer is completed within the official working hours of the station. For the pricelist or for any details, contact your local station.

All vehicles should be returned to the parking area of the local station or to the place mentioned in the rental agreement based on the car return and checking procedure. The return of the car to a location other than that specified in the lease upon receipt of the car or the absence of written permission to leave the vehicle on a public car park, hotel or other space other than the one agreed upon will burden the driver with a Non Authorised Location fee (NAL) and will be surcharged by the cost of kilometer distance from the station (0,56 EUR / km).

The customer will be liable for any fines, damage or other costs incurred.

Road assistance in case of an accident is included in rental rates. The relevant contact details & procedures are provided to the driver prior to the start of the lease.

Depending on the circumstances, we reserve the right not to provide a replacement vehicle. Moreover roadside assistance may not be available to customers who used a ship for their transfer without written permission from the local office.

There is a possibility under certain conditions and up to the companys discretion, of extending roadside assistance to include the case where a third party is not involved with an additional cost of minimum 120.00 euros + VAT.

In the event of an accident or other incident, the driver must immediately inform the Police / Traffic Police and Hellenicrentals as well.

The driver is obliged to hand over to the rental station, up to 24 hours after the accident, the Police Report and fill in the Accident Report on the time of return, forms necessary for the compensation of our company.

In the event that the driver fails to provide with these forms, the cost of the damage shall be borne by him even if not caused by his fault.

If the vehicle does not remain functional, the company will replace the damaged car with a similar one depending on the availability and distance of the customer from the nearest station. At the same time the local office will charge the loss of use fee and the car replacement fee.

End-of-Loss (LOU): Cost of the lost rental days while the car was out of service. The local daily pricing of the current pricelist will apply.

Replacement fee (RPF): The charge is set at approximately EUR 0.56 / km, excluding any other possible charges (eg towing, ship, toll, etc.) depending on the location of the damaged car.

The company operates on the basis of the Matrix Invoice & Repair Request Form of Hellenic Rentals or alternatively with the detailed report of DAT Hellas. The cost calculation is done taking into account the official labor prices and genuine spare parts and in addition the terms and conditions of the local market. The repair works of the fleet are carried out en masse and the partners of the company are paid collectively.

Damage or loss of vehicle keys is considered negligence & is not covered by the insurance package or the risk reduction package. Drivers will be responsible for all costs related to the recovery, loss of use & repair at an additional Lost Key Fee (LKF) of 31,00 EUR .

In case of damage to the locking mechanisms of the vehicle the driver will be charged with the total cost of replacement, repair, and coordination of the locking system.

If the vehicle is stolen and the keys are not returned to the rental station, it is automatically implied that they were placed on the vehicle, the tenant is considered negligent and the insurance coverage along with the exemption is considered invalid.

Transportation of vehicles by ferry-boat is permitted only upon prior request of the customer & written approval by Hellenicrentals. Use of a boat without notice is prohibited & is considered negligence that invalidates the insurance.

There is the option to issue an FTR which may be available locally at our offices for EUR 31,00 per direction, ie the total charge for visiting an island is EUR 62,00. Unlimited transfers are made available for € 155,00.

When (FTR) is not selected, but the customer risks using it without prior written approval from the local office, then the driver is fully responsible for any damage, replacement, transport or towage costs.

Also, roadside assistance and replacement car may not be available, especially where Hellenicrentals does not have local offices.

Finally, the customer is fully responsible for the total cost of the damage or other charges caused to the Greek islands.

Any complaint regarding reservations / rentals will have to be submitted within 30 days from the date of return of the vehicle in written form, by fax or e-mail, to the e-mail address customerervices@Hellenicrentals.gr.

A complete description of the problem with solid proof is required. Complaints received after this period will not be taken into account.

All information on privacy and data protection when using Hellenicrentals is contained in the privacy policy on our website - www.Hellenicrentals.gr/privacy

Any claim or dispute over the agreements contracted with our company is resolved in accordance to Greek laws on the basis of the aforementioned conditions and its implementation will be made to the state  judicial services stationed at the city of Volos.

Hellenic Rentals in the context of better customer service and in order to increase market penetration can enter into partnerships with third companies, such as GreenMotion, RentalCars, CarFlexi, CarJet etc.

Third party companies may have corresponding terms and conditions which bind only Hellenic Rentals, in part and under certain conditions, for the bilateral cooperation concluded between the two exclusively.

If the customers have made a transaction with one of these third companies, their terms and conditions are binding exclusively on the customer based on the agreement made between the two and not Hellenic Rentals.

Our customers fully accept all the terms and conditions of Hellenic Rentals regardless of the individual agreements made with other companies.

• The Terms & Conditions as well as the pricelist are subject to change without notice.

• All prices include VAT.

• VAT for most areas of Greece is 24%.

• All reservations are subject to the Terms & Conditions of our company.

Upon receipt of the vehicle, the driver must have with him:

•                  The reservation voucher
•                  A driving license which must be in force or the international driving license, where required
•                  A valid passport or ID
•                  A credit card to block / charge the guarantee

- The vehicle should only be used by the tenant or other drivers expressly stated in the rental agreement.

- Minors are not allowed to ride on the vehicle and are the sole responsibility of the childrens parents or legal guardians.

- HellenicRentals makes every effort to ensure that all information provided is correct upon booking.

- For any questions please consult the local stations before booking.

The company may deny you the right to rent for reasons that include, for example, the following:

• Previous driving offenses

• Prosecution or police investigation pending

• Convictions for offenses related to theft, fraud or dishonesty

• Involvement in an accident due to negligence for the last 5 years

• Participation in more than 1 accident in the last 3 years

• Defective vision

• Obvious abuse of drugs or other substances

Pricing is calculated per day (24-hour period). If the duration of the lease exceeds one day for an additional of at least 2 hours (a total of 26 hours), then it is charged as a whole day.

(a) The price includes:

• VAT
• Airport fees
• Environmental charges
• Collision - Damage Protection (CDW) with excess amount according to vehicle categories
• Theft Protection (TPW) with excess amount according to vehicle categories
• Third-Party insurance coverage
• Free kilometers (limit from 1-3 days with upper limit: 200 km / day, Charge: 0.25 EUR / km)
• Accident Care

(b) The price does not include:

• After-Hours service (21:01 to 07:59)
• Delivery &Collection in different locations
• One Way Drop-off at a different station of the company
• Optional add-ons selected by the customer locally in stores
• Cost of transporting the vehicle by ship or other means
• Roadside assistance in case of immobilization of the vehicle due to the drivers negligence.
• Administration fee: for congestion charges, parking, fines, refueling, damage, accident, theft or immobilisation of the vehicle.

The pricelist is guaranteed only at the agreed time of booking and upon completion and payment.

Otherwise, the rental prices are calculated on the date of receipt of the vehicle.

The price list is subject to change at any time.

The customer has the right to return the vehicle up to 1 hour after the pre-agreed return time without additional financial charge.

At the time of receipt of the vehicle it is necessary to present an original legal driving license. Photocopies or photos of the license will not be accepted.

For all groups, a minimum of 1 year completed driving experience is required. For luxury vehicles & multi-seat vehicles , 2 years of experience is needed.

Driving licenses from countries that are not part of the bilateral relations between Greece and the International Convention on Driving Licenses, or if the driving license is not printed using the Latin alphabet, the presentation of an international driving license is required.

 Age requirements

The minimum age for drivers is from 21 years to 25 years with an additional charge depending on the vehicle category.

The maximum age for drivers is from 70 years to 80 years with an additional charge depending on the vehicle category.

Payments for vehicle rental can be made in the following ways:

•              Cash
•              Debit Cards
•              Credit card

Payments / Authorizations related to the charge/blocking of the vehicle guarantee can be made in the following ways:

•              Credit card

• Our company accepts all major credit & debit cards for transactions.
• Only valid credit cards are accepted for the charge or blocking of the warranty.
• Cards must be in the driver’s name.

Regardless of the duration or category of the vehicle, the rental company has the right to charge the amount of the guarantee to your credit card instead of blocking it, as the pre-authorization has limited duration and coverage before its expiration.

• Accepted cards for pre-approval: Master, Visa, American Express, Diners Club
• Unacceptable cards for pre-approval: Prepaid cards, Debit cards, Switch, Laser, Maestro, Electron, UnionPay, virtual cards.
• Checks or other securities are not accepted for payment or pre-approval.

In certain cases, debit cards may be accepted for the warranty commitment, but a higher pre-approval fee & a charge of an additional fee (CCF) of minimum 24,80 EUR may be required.

Our company will not be responsible for any complications concerning the available balance of the customer’s account, returned checks or additional bank fees associated with this process.

If a valid credit card is not presented or if there is a lack of sufficient funds available to it at the time of pick-up, the officer has the right to refuse delivery of the vehicle. In these cases, any prepaid funds are not refunded.

If the vehicle category is upgraded to a group of vehicles with a greater amount of excess than that stated on the booking coupon, the officer is obliged to block the guarantee corresponding to the largest category.

For luxury vehicles, two credit cards are required as a guarantee.

For lease times exceeding 15 days, the customer is required to come to the station for a second block of the vehicles warranty. Otherwise, the rental company has the right to charge the amount of the first pre-authorization from the customer’s credit card, since the authorization only lasts for a limited time before it expires.

When a third party (eg other Internet renting companies) prepares some kind of insurance coverage or similar service, the coverage is provided by the third party and no obligation is imposed on our company. The driver is still required to present a credit card to the rental station in order for our officer to proceed with the blocking of the predetermined amount of the guarantee.

Upon completion of the process, the deposit amount which has been blocked/charged will no longer be available for immediate use & the unblocking / refund may take from 7 to & 30 working days after the return of the vehicle, depending on the bank.

The completion of the release of the guarantee amount and the response time are borne entirely by the customer’s bank which is also the final recipient of the order.

Credit Card Commissions

VISA-MASTER: 0.80%

UNION-PAY : 1.60%

Non-EU  Cards (With currency exchange): 1.90%

Business / Corporate Cards: 2.50%

DINNERS / AMEX: 2.00%

We provide a Fairly Fuel Policy”, that means “Equal to Equal or Same-Same policy, therefor the rental vehicle should be returned at the same level of fuel as it was when it was acquired.

When checking the vehicle upon pick-up, the level of fuel will be noted on the rental contract thereby validating the agreement.

If the vehicle returns with less fuel, the customer will bear the cost of the missing fuel, calculated on the current price list, plus the Refueling Fee (RFF), costing EUR 14.88.

The price per liter may be higher than the price at local gas stations.

If the vehicle returns with more fuel than expected, no refund will be made.

Our vehicles are grouped in categories for clarity of bookings based on the ACRISS code system. Reservations are confirmed for a group of vehicles & not for a particular brand or model, unless proven otherwise.

In case of non-timely booking for a specific vehicle group, the company does not guarantee the availability of a particular vehicle or fuel type.

Vehicles appearing in any printed or digital representation are only for guidance & can be replaced with an alternative, similar or upgraded vehicle at our discretion.

Vehicles described as alternate or similar are not guaranteed.

It is the responsibility of the customer to ensure that the vehicle has been thoroughly checked before taking it up.

Vehicles must be returned to the agreed station in the same condition as when they picked it up. The customer assumes responsibility for proper care & good maintenance of the vehicle. If this is not done & lost or damaged on the inside or outside of the vehicle, it is considered negligence & invalidates the insurance, excess& any other cover acquired. The customer is responsible for all costs incurred.

While the customer is responsible for the vehicle, he makes sure of maintaining road safety of the vehicle and agrees to take corrective action to avoid any unnecessary burden. This includes maintaining fuel levels, tire pressures, and other common sense actions to maintain the vehicle. These potential personal expenses will be covered solely by the provision of evidence.

Beyond the acceptable normal wear and tear, costs for excessive pollution / internal & external wear will burden the customer.

Hellenicrentals applies a green smoking policy to all vehicles. This prohibits the smoking of the driver or any passenger in the vehicle and otherwise sanctions will be imposed.

To compensate for any damage or burning from smoke or ash caused by smoking, a biological cleaning surcharge (BCS) of EUR 99.20 will be applied and an additional cost of replacing the damage will be charged.

The carriage of animals is not permitted on the vehicle, except where a special cage is used.

In order to compensate for damage caused to the vehicle or pollution due to the transport of animals, a biological cleaning surcharge (BCS) of EUR 99.20 will be applied and an additional cost of replacing the damage will be charged.

Third party insurance with excess for damage or theft of the rented vehicle is defined as the coverage limiting the liability of the driver in accordance with the terms and conditions of the rental agreement.

The level of liability is the amount known as the excess amount, which may vary depending on the vehicle type, the payment method & the age of the customer.

Instead of the full cost of the damage, the driver is only responsible for the excess amount. This coverage applies to all authorized drivers of the rented vehicle listed in the contract.

In the event of an accident, the excess amount is paid by the driver even if it is not the customer’s fault and only when our company is compensated for the damage by the insurance company, the amount is refunded.

The charge for any insurance package is calculated in a daily basis. More detail:

(a) Collision – Damage Waiver (CDW)
• Coverage which limits the drivers liability in the event of damage to the rented vehicle according to categories as shown below,
• Maximum compensation amount approximately:
Ø EUR 1,200,000.00 for death or personal injury to passengers or third parties (excluding the driver).
Ø EUR 1,200,000 for damage to property or movable assets.

It is included in the rental only for drivers from countries that are included in the List of Contracting Parties to the Convention on Road Traffic and their diplomas are accepted by Europe / Greece.

For reservations made without CDW, the customer is responsible for the total purchase / replacement cost of the damage of the vehicle. The purchase of CDW at the local station is mandatory for the vehicles circulation according to Greek Laws.

(b) Theft Protection Waiver (TPW)
Coverage which limits the liability of the driver for charges caused by theft of the rental vehicle or damages caused by attempted theft with an additional increased excess amount from the CDW based on the price list, for each vehicle group and in accordance with the other terms of the rental agreement .

TPW does not provide coverage for passenger personal items.

(c) Extended CDW

The local office can offer you the option to expand your CDW with additional insurance by choosing the Reduced Damage Waiver (RDW) package that reduces the excess amount.

The company can at any time change or terminate the provision of the above insurance packages based on the period, the groups of vehicles and the respective policy.

In certain insurance coverages, you may still be liable for any damage or loss. No insurance covers damage caused by misuse of vehicle mechanical parts. Also CDW, TPW & RDW or any other additional insurance package does not provide coverage:

1. For the bottom of the vehicle (chassis etc).

2. On tires and wheels.

3. On locks or keys, wheel covers, etc.

4. On the battery, the mechanical parts, the crystals, the mirrors.

5. From using the wrong fuel.

6. From natural disasters or terrorist acts or from driving on a dirt network and unpaved roads.

7. Transport costs after an accident or towing fees.

8. During the loading, unloading or transport of the vehicle on ships, trains or other means of transport without the prior written consent of the Lessor Company.

9. Vehicle replacement costs.

10. Missing profits due to inability to use.

11. Vehicle immobilization costs.

12. Administration fee costs.

13. Transport and crane costs.

14. Other electronic components of the vehicle

In addition, Hellenicrentals will not be held responsible for anyone driving under the influence of alcohol , drugs or toxic substances, for driving outside paved road network, or driving without due care.

The vehicle is forbidden to be used in a manner contrary to the provisions of the Greek Legislation and the Greek Road Traffic Code.

No insurance covers damages resulting from driving on a dirt road and unpaved or uncharted network.

It is forbidden to tow other vehicles, to carry heavy objects or luggage, flammable materials or malodorous objects.

Damages cause during sea transport, off-border driving, off-haul, towing, refueling errors, or others caused intentionally or negligently, invalidate any insurance cover and violate the general terms of the lease.

Damage caused by natural disasters is automatically considered negligence as of the driver is obliged to protect and keep the vehicle in a secure parking area. Hellenicrentals reserves the right to require the customer to pay the full cost of the damage caused to the vehicle.

In no case is the driver of the vehicle covered by personal life insurance.

The above list is not exclusive, no insurance coverage is applicable if any of the General Terms of the lease are broken and the customer assumes sole responsibility for any compensation.

The company reserves the right at any time change, refuse or terminate the provision of the above insurance packages either on a case-by-case basis or based on the period, the vehicle group categories and the respective policy.

Extras are optional and are subject to availability.

The customer will have to return the additional products acquired locally in the same condition as when received. In the event of damage, the customer is charged with the total cost of replacement.

Any fines due to improper use of mobile phones, GPS or other electronic devices are the responsibility of the driver and / or of the additional drivers.

Modifications to bookings must be requested by the customer in writing, by fax or by e-mail at least 24 hours prior to the vehicle rental. Phone requests are not accepted.

Amendments are not guaranteed & changes will be considered as a new reservation with new terms.

It should be borne in mind that it may not always be possible to extend the lease.

If the local station agrees to extend the rental, it will be charged at the current daily rate which may be different than the original booking rate.

If the customer wishes to extend the rental period of the vehicle, he must notify the local office in writing at least 24 hours prior to the end of the period to obtain written approval. If not the case, both civil and criminal liability will apply for illegal use and possession of the vehicle.

It is the responsibility of each customer to cover the cost of parking fees, fines and breaches of the Greek Laws, including but not limited to unpaid tolls and congestion charges.

If the fine is concealed or if the infringement is settled by our company, an administration fee (ADF) of € 50.00 will be imposed.

Most stations are open from 08:00 to 21:00 except on holidays, when stations may be closed for vehicle pick-ups and returns.

For local opening hours please consolidate, at the time of booking, with the local office or visit our website.

For delivery or pick-up after working hours, reservations will be charged with the AHF fee:

• 25.00 EUR from 21:00 to 23:59 and from 06:00 to 08:00 .
• 40.00 EUR from 00:00 to 05:59 .

In case the customer, for personal reasons, receives the vehicle late and after the agreed time ofbooking, the terms of the booking or the predetermined date and time of return do not change.

For reservations during office hours and in the absence of written notice from the customer, the company is bound to wait and maintain the reservation as it is for 2 hours from the specified time of pick-up of the vehicle, after which the reservation and the customer will be classified as a Non-Show.

If the customer arrives on an airplane and the flight is delayed and only if the flight number is provided in the booking, the customer will not be charged an extra charge for After-hours pickup for up to 1 hour from the scheduled closing of the station.
If the flight number is not provided, after the end of the grace period, the availability of the vehicle is not guaranteed, the station can close without warning and the personnel is not obliged to wait after its closure.

Flight diversions and the absence of the customer at the original station will change the status of the reservation to Non show and bookings are not transferable to another station.

Refunds will not be made for late arrivals.

 Vehicles are leased for the predetermined period as detailed in the rental agreement. After the end of the return time and with the end of the grace period, the lease will be delayed automatically.

Charges will apply to the current local daily rental rate with additional charges for any optional benefits such as child seats, additional drivers or damages.

The charge will be automatically applied to the card used for the guarantee at the start of the lease.

Cancellations of prepaid reservations within 48 hours prior to the agreed pick-up will not result in a refund.

Where there is no prior notice of cancellation, our company is required to maintain the availability of the vehicle for 24 hours or until the stations closing time, whichever is first.

Hellenic Rentals is not required to provide the same vehicle category as the one in the reservation but what is available at the time of pick-up by the customer. This may refer to a different vehicle & the prices may differ from the original booking.

After the grace period, the reservation will be labeled as Non show and a cancellation fee (CNF) of EUR 30.00 will be charged plus any bank charge/fees incurred.

When for any reason the customer arrives earlier than the agreed time at the rental station, the early pick-up of the vehicle is not guaranteed.

For rentals that expired earlier than planned, irrespective of reason, no refunds (partial or full) will be made.

One way rental (OWF) is not available. Exceptionally and under certain conditions, it can apply only to the stations of Skiathos and Skopelos, but they should not be taken for granted. The cost amounts to 40.00 euros.

In any case, prior approval must have been given by the receiving station. These charges are always prepaid locally upon receipt of the vehicle.

 Driving across country borders is strictly forbidden.

The DEL / COL of the vehicle at locations remote from the station may be possible with the corresponding charge.

A precondition is that the transfer is completed within the official working hours of the station. For the pricelist or for any details, contact your local station.

Return of vehicles is allowed only at HellenicRentals locations. All vehicles must be returned to the local station car park or to the place specified in the rental agreement based on the vehicle return and inspection procedure.

The driver will be responsible for any parking fines, damages or other costs incurred.

Road assistance in case of an accident is included in rental rates. The relevant contact details & procedures are provided to the driver prior to the start of the lease.

Depending on the circumstances, we reserve the right not to provide a replacement vehicle. Moreover roadside assistance may not be available to customers who used a ship for their transfer without written permission from the local office.

There is a possibility under certain conditions and up to the company’s discretion, of extending roadside assistance to include the case where a third party is not involved with an additional cost of minimum 120.00 euros + VAT.

In the event of an accident or other incident, the driver must immediately inform the Police / Traffic Police and Hellenicrentals as well.

He is obliged to hand over to the rental station, up to 24 hours after the accident, the Police Report and fill in the Accident Report on the time of return, forms necessary for the compensation of our company.

In the event that the driver fails to provide with these forms, the cost of the damage shall be borne by him even if not caused by his fault.

If the vehicle does not remain functional and only if it is located within the prefecture, the company will replace the damaged vehicle with a similar one depending on the availability and distance of the customer from the nearest station. At the same time the local office will charge the loss of use fee and the vehicle replacement fee.

End-of-Loss (LOU): Cost of the lost rental days while the vehicle was out of service. The local daily pricing of the current pricelist will apply.

Replacement fee (RPF): The charge is set at approximately EUR 1.50 / km, excluding any other possible charges (eg towing, ship, toll, etc.) depending on the location of the damaged vehicle.

The company operates on the basis of the Matrix Invoice & Repair Request Form of Hellenic Rentals or alternatively with the detailed report of DAT Hellas. The cost calculation is done taking into account the official labor prices and genuine spare parts and in addition the terms and conditions of the local market. The repair works of the fleet are carried out en masse and the partners of the company are paid collectively.

Damage or loss of vehicle keys is considered negligence & is not covered by the insurance package or the risk reduction package. Drivers will be responsible for all costs related to the recovery, loss of use & repair at an additional Lost Key Fee (LKF) of 31,00 EUR .

In case of damage to the locking mechanisms of the vehicle the driver will be charged with the total cost of replacement, repair, and coordination of the locking system.

If the vehicle is stolen and the keys are not returned to the rental station, it is automatically implied that they were placed on the vehicle, the tenant is considered negligent and the insurance coverage along with the exemption is considered invalid.

Transportation of vehicles by ferry-boat is permitted only upon prior request of the customer & written approval by Hellenicrentals. Use of a boat without notice is prohibited & is considered negligence that invalidates the insurance.

When (FTR) is not selected, but the customer risks using it without prior written approval from the local office, then the driver is fully responsible for any damage, replacement, transport or towage costs.

Also, roadside assistance and replacement vehicle may not be available, especially where Hellenicrentals does not have local offices.

Finally, the customer is fully responsible for the total cost of the damage or other charges caused to the Greek islands.

Any complaint regarding reservations / rentals will have to be submitted within 30 days from the date of return of the vehicle in written form, by fax or e-mail, to the e-mail address customerervices@Hellenicrentals.gr.

A complete description of the problem with solid proof is required. Complaints received after this period will not be taken into account.

All information on privacy and data protection when using Hellenicrentals is contained in the privacy policy on our website - www.Hellenicrentals.gr/privacy

Any claim or dispute over the agreements contracted with our company is resolved in accordance to Greek laws on the basis of the aforementioned conditions and its implementation will be made to the state judicial services stationed at the city of Volos.

Hellenic Rentals in the context of better customer service and in order to increase market penetration can enter into partnerships with third companies, such as BikesBooking, Riderly, etc.

Third party companies may have corresponding terms and conditions which bind only Hellenic Rentals, in part and under certain conditions, for the bilateral cooperation concluded between the two exclusively.

If the customers have made a transaction with one of these third companies, their terms and conditions are binding exclusively on the customer based on the agreement made between the two and not Hellenic Rentals.

Our customers fully accept all the terms and conditions of Hellenic Rentals regardless of the individual agreements made with other co